Refund policy

RETURNS & EXCHANGES

Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth).  For more information please read our Terms and Conditions. 

CHANGE OF MIND

Unfortunately, we cannot offer an exchange or refund if you simply change your mind.  For more information please read our Terms and Conditions.

FAULTY PRODUCTS

IF YOU PURCHASED YOUR PRODUCT ONLINE

Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth).  For more information on defect and faulty products please read our Terms and Conditions.

IF YOU PURCHASED YOUR PRODUCT IN A TOMMY GUN’S STORE

Simply take the product and valid proof of purchase to the store of purchase for a refund or exchange.  We accept no responsibility for any professional hair product applied outside our salon.

INCORRECT GOODS SUPPLIED TO YOU

For information relating to  the genuine supply incorrect goods please read our Terms and Conditions.