SHIPPING
Tommy Gun’s offers free standard shipping (within Australia) for all orders over $59.
Orders under $59 will incur a shipping fee of:
$9.99 for Regular Delivery Service (allow up to 5 days)
$12.99 for Express Delivery Service (allow 1-4 days)
For information on placing orders and delivery please read our Terms and Conditions.
All orders are supplied from the Sunshine Coast, Australia.
Standard orders: Orders are dispatched within 2–3 business days of being placed, unless we notify you otherwise. If an item is out of stock or there is a delay with your order, we will contact you as soon as possible with an updated timeframe.
Express orders: Express orders are prioritised for dispatch. Express shipping reduces the delivery time once your order has left our warehouse, but same-day dispatch is not guaranteed.
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed from the next business day. During peak periods, such as sale events and the Christmas season, dispatch times may be longer.
RETURNS & EXCHANGES
Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth). For more information please read our Terms and Conditions.
CHANGE OF MIND
Unfortunately, we cannot offer an exchange or refund if you simply change your mind. For more information please read our Terms and Conditions.
FAULTY PRODUCTS
IF YOU PURCHASED YOUR PRODUCT ONLINE
Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth). For more information on defect and faulty products please read our Terms and Conditions.
IF YOU PURCHASED YOUR PRODUCT IN A TOMMY GUN’S STORE
Simply take the product and valid proof of purchase to the store of purchase for a refund or exchange. We accept no responsibility for any professional hair product applied outside our salon.
INCORRECT GOODS SUPPLIED TO YOU
For information relating to the genuine supply of incorrect goods please read our Terms and Conditions.
