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Shipping & Returns

Shipping

Tommy Gun’s Original Barbershops offers free shipping (within Australia) for all orders over $75.

Orders under $75 will incur a shipping fee of:

$9.95 for Regular Delivery Service (allow up to 5 days); or

$19.95 for Express Delivery Service (allow 2 to 3 days).

Tommy Gun’s uses Australia Post to send all items. Goods will be sent via registered post wherever possible.

Dangerous Goods (e.g. Nail Polish, Hair Colour) will not be sent via Express Delivery Service.

All orders are supplied from Brisbane, Australia. We endeavour to dispatch orders which are in stock within two (2) business days of receiving confirmation of payment.

Tommy Gun’s has no control over and makes no warranty in relation to the performance of Australia Post or any other company which we may use to deliver our goods.

Click here to see if your postcode fits within the Express Delivery Service network (PDF)

Click here to view the delivery time frames (PDF)



Returns

Tommy Gun’s “No Hassle” Product Promise

At Tommy Gun’s, we want every experience to be a positive one, so we’ve developed our No Hassle Customer Satisfaction policy to make your life easier.


Changed Your Mind? We can help.

If you’ve purchased a retail product from us and you’ve changed your mind, simply return it to us within 14 days of purchase and we’ll exchange it for another product, regardless of whether or not it’s been used.

This covers all haircare, shave and skincare liquids, but unfortunately doesn’t extend to any personal care items such as razors, clippers, trimmers or shave brushes.


Product Not Performing? You’ve got options.

Purchased a product and it isn’t performing as promised? Return it (along with some form of proof of purchase) and we will find a more suitable alternative, provide you with a store credit, or offer a full refund. It’s your call.


Had a break down?

All electrical items such as clippers and trimmers are covered by a full manufacturer warranty, typically between 12 months and 2 years. Sometimes things go wrong, so if you have a faulty product, bring it in and if it’s still under warranty we will either replace it, exchange it, or refund your money.


Tommy Gun’s Service Guarantee

We want you to be happy with your style, so we guarantee every service we perform, whether it’s a cut, shave, colour or treatment.

If you’re not happy, let us know within 3 days of having your service performed and we will correct the service free of charge, with a stylist of your choice.

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