Own a Franchise | The TG Experience | Service Menu

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FAQs

 

Products

Are all of Tommy Gun’s products available via the online store?

At this stage we have some products available online, but not all. Keep an eye out as we extend the range or use our Barbershop Locator to find your nearest store.

Can I buy gift cards online?

Unfortunately at this stage you can only buy gift cards from a Tommy Gun’s store

 

Online orders

Can I cancel or change my order? 

After you've submitted your order, you can't change or cancel it. 

Do I have to sign up to something to shop online? 

No, everyone is welcome to browse and shop online.

Is there a minimum order amount? 

No, there is no minimum amount that you are required to spend. 

How do I place my first order online?

As you browse the site for products, click 'Add to bag'. When you are ready, select the shopping bag icon button located on the top of every page and then click ‘Checkout’. Fill in the fields and then press ‘Place order now’.

How will I know if my online order has been completed successfully?

You will be sent a confirmation email as soon as you finish the checkout process. If you don't receive an email (don’t forget to check your ‘Junk folder’) or if you are unsure whether your order was successful, please email our Customer Service Centre or call us on 07 3215 6015 between 9:00am to 5:00pm (EDST) Monday to Friday

 

Delivery & Tracking

Can I send a single order to more than one address?

No, we only accept one Australian delivery address per online order. If you need to send products to more than one delivery address you'll need to place separate orders for each delivery address. 

Can I specify special delivery instructions and choose a delivery time?

Unfortunately you cannot specify special delivery instructions or nominate times at this stage. However, you are able to send your order to an alternative Australian shipping address instead of your billing address. This is handy if you are sending your purchase as a gift or if you prefer that it's sent to your workplace.

 

 

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